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General Terms and Conditions 

General terms and conditions and consumer information in the context of sales contracts that are concluded via the online shop between:

Niko Ceramic Studio
Auf dem Anger 1
Bochum 44805

hereinafter "supplier"
and the customer - hereinafter "customer"


1. Scope and general information

Subject to individual arrangements and agreements that take precedence over these General Terms and Conditions, the following General Terms and Conditions apply exclusively to the business relationship between the provider and the customer in the version valid at the time the order is placed. Conflicting terms and conditions of the customer expressly do not apply unless the provider expressly agrees to their validity in writing.

The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be attributed to his commercial or independent professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

All offers in the provider's online shop merely represent a non-binding invitation to the customer to submit a corresponding purchase offer to the provider. As soon as the provider has received the customer's order, the customer first receives a confirmation of his order from the provider, usually by e-mail (order confirmation). This does not yet represent acceptance of the order. After receipt of his order, the provider will check it at short notice and inform the customer within 2 working days whether he accepts the order (order confirmation). No contract is concluded if the customer does not receive an order confirmation within 2 working days. The ordering process in the online shop of the provider works as follows:

The customer can select products from the supplier's range and collect them in a so-called shopping cart by clicking the "Add to shopping cart" button. By clicking on the "Send order" button, he submits a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. However, the application can only be submitted and transmitted if the customer has accepted these contractual terms and conditions by clicking on the "Accept General Terms and Conditions" button and thereby included them in his application.

The provider then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function. The automatic acknowledgment of receipt only documents that the customer's order has been received by the provider and does not constitute acceptance of the application. The contract is only concluded when the provider submits the declaration of acceptance, which is sent in a separate email.

3. Subject matter of the contract, quality, delivery, availability of goods

The subject of the contract are the goods and services specified by the customer in the context of the order and named in the order and/or order confirmation at the final prices named in the online shop. Errors and mistakes are reserved there, especially with regard to the availability of goods.

The nature of the ordered goods results from the product descriptions in the online shop. Images on the website may not accurately reflect the products; In particular, colors can vary significantly for technical reasons. Images are for illustrative purposes only and may differ from the product. Technical data, weight, dimensions and performance description are given as precisely as possible, but can show the usual deviations. The properties described here do not represent defects in the products supplied by the supplier.

If no copies of the product selected by the customer are available at the time the customer places the order, the provider will inform the customer of this in the order confirmation. If the product is permanently unavailable, the provider will refrain from a declaration of acceptance. A contract is not concluded in this case.

If the product specified by the customer in the order is only temporarily unavailable, the provider will also inform the customer of this immediately in the order confirmation. If the delivery is delayed by more than two weeks, the customer has the right to withdraw from the contract. Incidentally, in this case the provider is also entitled to withdraw from the contract. In doing so, he will immediately reimburse any payments already made by the customer.

4. Retention of title

The delivered goods remain the property of the provider until full payment has been made.

5. Delivery, Prices,

Shipping Costs The delivery takes place immediately after receipt of money (in the case of payment by bank transfer), otherwise immediately after the order confirmation has been sent.

All prices stated on the provider's website include the applicable statutory value added tax.

The corresponding shipping costs are indicated to the customer in the order form and are to be borne by the customer.

The goods are dispatched by post.

6. Terms of Payment

The customer only has the following options for payment: bank transfer in advance, payment service provider (PayPal), credit and debit cards, cash payment when picking up at the studio.
Other payment methods are not offered and will be rejected.
The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all the information for the transfer and is sent by email.
The customer is obliged to pay or transfer the stated amount to the account specified on the invoice within 5 days of receipt of the invoice.

7. Warranty for material defects, guarantee

The provider is liable for material defects according to the applicable statutory provisions, in particular §§ 434 ff BGB.

There is only a guarantee for the goods delivered by the supplier if this was expressly given in the order confirmation for the respective article.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory right to liability for defects shall apply.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the case of intentional or grossly negligent breach of duty or fraudulent intent
- in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed or
- if the scope of application of the Product Liability Act is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Simple ceramics, represented by Cecilia Ragan-Rabini & Katja Woywood, Albrechtstr. 124, 12165 Berlin) by means of a clear statement (e.g. a letter sent by post or an e-mail) about your decision to revoke this contract. A model withdrawal form is not required.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have to repay all payments that we have received from you (the delivery costs of the return are to be borne by the buyer) immediately and at the latest within fourteen days from the day on which the notification of your revocation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You have to send the goods to “Simple ceramics, Cecilia Ragan-Rabini & Katja Woywood, Albrechtstr. 124, 12165 Berlin” to be returned or handed over to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of cancellation policy

10. Language, place of jurisdiction and applicable law

The contract will be drawn up in English. The further execution of the contractual relationship takes place in English.
Place of jurisdiction: Bochum, Germany

11. Dispute resolution

The invalidity of a provision of these terms and conditions has no effect on the effectiveness of the other provisions. Implementation of the ODR Directive Online Dispute Resolution according to Art. 14 Para. 1 ODRVO The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.